Keyboard & mouse froze

  • Thread starter Thread starter jp4winns
  • Start date Start date
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jp4winns

Guest
I'm having a problem starting windows upon start up the message "Delete
restoration data and proceed to system boot menu" appears. The help page
from Microsoft tells me to select this option. My problem is how to select
if the keyboard and mouse are froze. The only adivse I keep getting is to
select but no one tells me how to do this without a mouse or keyboard.
Please help help help
 
Re: Keyboard & mouse froze

Shut down the system and do a hard boot - unplug the power supply and wait
at least 10 seconds, then reboot. That should clear it up. If not, reset
your bios defaults.

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

SupportSpace
www.supportspace.com/pages?aiu=kellyskorner

"jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
> I'm having a problem starting windows upon start up the message "Delete
> restoration data and proceed to system boot menu" appears. The help page
> from Microsoft tells me to select this option. My problem is how to
> select
> if the keyboard and mouse are froze. The only adivse I keep getting is to
> select but no one tells me how to do this without a mouse or keyboard.
> Please help help help
 
Re: Keyboard & mouse froze

Thanks Kelly. I did shut the system down and unpluged, but the same message
appeared. I'm not sure how to reset the bios defaults. Also my husband is
going to get a new keyboard and see if that will work and allow us to select
the Dete restoration data option.

"Kelly" wrote:

> Shut down the system and do a hard boot - unplug the power supply and wait
> at least 10 seconds, then reboot. That should clear it up. If not, reset
> your bios defaults.
>
> --
>
> All the Best,
> Kelly (MS-MVP/DTS&XP)
>
> Taskbar Repair Tool Plus!
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
> SupportSpace
> www.supportspace.com/pages?aiu=kellyskorner
>
> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
> > I'm having a problem starting windows upon start up the message "Delete
> > restoration data and proceed to system boot menu" appears. The help page
> > from Microsoft tells me to select this option. My problem is how to
> > select
> > if the keyboard and mouse are froze. The only adivse I keep getting is to
> > select but no one tells me how to do this without a mouse or keyboard.
> > Please help help help
>
>
 
Re: Keyboard & mouse froze

Most welcome. This generally has to do with the hiberfil.sys files.
My next question would have been if you were using an usb keyboard/mouse.

Good luck and keep us posted.

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

SupportSpace
www.supportspace.com/pages?aiu=kellyskorner

"jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
news:88C4D340-A139-4A7E-93D4-76EC355031DA@microsoft.com...
> Thanks Kelly. I did shut the system down and unpluged, but the same
> message
> appeared. I'm not sure how to reset the bios defaults. Also my husband
> is
> going to get a new keyboard and see if that will work and allow us to
> select
> the Dete restoration data option.
>
> "Kelly" wrote:
>
>> Shut down the system and do a hard boot - unplug the power supply and
>> wait
>> at least 10 seconds, then reboot. That should clear it up. If not,
>> reset
>> your bios defaults.
>>
>> --
>>
>> All the Best,
>> Kelly (MS-MVP/DTS&XP)
>>
>> Taskbar Repair Tool Plus!
>> http://www.kellys-korner-xp.com/taskbarplus!.htm
>>
>> SupportSpace
>> www.supportspace.com/pages?aiu=kellyskorner
>>
>> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
>> news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
>> > I'm having a problem starting windows upon start up the message "Delete
>> > restoration data and proceed to system boot menu" appears. The help
>> > page
>> > from Microsoft tells me to select this option. My problem is how to
>> > select
>> > if the keyboard and mouse are froze. The only adivse I keep getting is
>> > to
>> > select but no one tells me how to do this without a mouse or keyboard.
>> > Please help help help
>>
>>
 
Re: Keyboard & mouse froze

Kelly

........ change the batteries?


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Kelly wrote:
> Most welcome. This generally has to do with the hiberfil.sys files.
> My next question would have been if you were using an usb
> keyboard/mouse.
> Good luck and keep us posted.
>
>
> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> news:88C4D340-A139-4A7E-93D4-76EC355031DA@microsoft.com...
>> Thanks Kelly. I did shut the system down and unpluged, but the same
>> message
>> appeared. I'm not sure how to reset the bios defaults. Also my
>> husband is
>> going to get a new keyboard and see if that will work and allow us to
>> select
>> the Dete restoration data option.
>>
>> "Kelly" wrote:
>>
>>> Shut down the system and do a hard boot - unplug the power supply
>>> and wait
>>> at least 10 seconds, then reboot. That should clear it up. If not,
>>> reset
>>> your bios defaults.
>>>
>>> --
>>>
>>> All the Best,
>>> Kelly (MS-MVP/DTS&XP)
>>>
>>> Taskbar Repair Tool Plus!
>>> http://www.kellys-korner-xp.com/taskbarplus!.htm
>>>
>>> SupportSpace
>>> www.supportspace.com/pages?aiu=kellyskorner
>>>
>>> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
>>> news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
>>>> I'm having a problem starting windows upon start up the message
>>>> "Delete restoration data and proceed to system boot menu" appears.
>>>> The help page
>>>> from Microsoft tells me to select this option. My problem is how
>>>> to select
>>>> if the keyboard and mouse are froze. The only adivse I keep
>>>> getting is to
>>>> select but no one tells me how to do this without a mouse or
>>>> keyboard. Please help help help
 
Re: Keyboard & mouse froze

Kelly, my keyboard is a PS/2. I was able to get in and change the bios, but
the same message appears. I still an not able to chose the Delete
restoration data and proceed to boot menu option. Any other suggestions are
welcome. I'm desperate. I have read that this is a problem that microsoft
has incurred since 2005. Anyone else experiencing this please talk to
me!!!!! I am going to change out the keyboard later to day to see if that
helps in selecting the option.

"Kelly" wrote:

> Most welcome. This generally has to do with the hiberfil.sys files.
> My next question would have been if you were using an usb keyboard/mouse.
>
> Good luck and keep us posted.
>
> --
>
> All the Best,
> Kelly (MS-MVP/DTS&XP)
>
> Taskbar Repair Tool Plus!
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
> SupportSpace
> www.supportspace.com/pages?aiu=kellyskorner
>
> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> news:88C4D340-A139-4A7E-93D4-76EC355031DA@microsoft.com...
> > Thanks Kelly. I did shut the system down and unpluged, but the same
> > message
> > appeared. I'm not sure how to reset the bios defaults. Also my husband
> > is
> > going to get a new keyboard and see if that will work and allow us to
> > select
> > the Dete restoration data option.
> >
> > "Kelly" wrote:
> >
> >> Shut down the system and do a hard boot - unplug the power supply and
> >> wait
> >> at least 10 seconds, then reboot. That should clear it up. If not,
> >> reset
> >> your bios defaults.
> >>
> >> --
> >>
> >> All the Best,
> >> Kelly (MS-MVP/DTS&XP)
> >>
> >> Taskbar Repair Tool Plus!
> >> http://www.kellys-korner-xp.com/taskbarplus!.htm
> >>
> >> SupportSpace
> >> www.supportspace.com/pages?aiu=kellyskorner
> >>
> >> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> >> news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
> >> > I'm having a problem starting windows upon start up the message "Delete
> >> > restoration data and proceed to system boot menu" appears. The help
> >> > page
> >> > from Microsoft tells me to select this option. My problem is how to
> >> > select
> >> > if the keyboard and mouse are froze. The only adivse I keep getting is
> >> > to
> >> > select but no one tells me how to do this without a mouse or keyboard.
> >> > Please help help help
> >>
> >>
>
>
 
Re: Keyboard & mouse froze

My keyboard is a usb kekyboard but the mouse is PS/2. I'm really disgusted
here been trying everything. The keyboard does work because I can get in to
bios. But the information from microsoft explains that you have to select
the message Delete restoration data and .... by using the enter key. I
tried it but nothing happens

"Kelly" wrote:

> Most welcome. This generally has to do with the hiberfil.sys files.
> My next question would have been if you were using an usb keyboard/mouse.
>
> Good luck and keep us posted.
>
> --
>
> All the Best,
> Kelly (MS-MVP/DTS&XP)
>
> Taskbar Repair Tool Plus!
> http://www.kellys-korner-xp.com/taskbarplus!.htm
>
> SupportSpace
> www.supportspace.com/pages?aiu=kellyskorner
>
> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> news:88C4D340-A139-4A7E-93D4-76EC355031DA@microsoft.com...
> > Thanks Kelly. I did shut the system down and unpluged, but the same
> > message
> > appeared. I'm not sure how to reset the bios defaults. Also my husband
> > is
> > going to get a new keyboard and see if that will work and allow us to
> > select
> > the Dete restoration data option.
> >
> > "Kelly" wrote:
> >
> >> Shut down the system and do a hard boot - unplug the power supply and
> >> wait
> >> at least 10 seconds, then reboot. That should clear it up. If not,
> >> reset
> >> your bios defaults.
> >>
> >> --
> >>
> >> All the Best,
> >> Kelly (MS-MVP/DTS&XP)
> >>
> >> Taskbar Repair Tool Plus!
> >> http://www.kellys-korner-xp.com/taskbarplus!.htm
> >>
> >> SupportSpace
> >> www.supportspace.com/pages?aiu=kellyskorner
> >>
> >> "jp4winns" <jp4winns@discussions.microsoft.com> wrote in message
> >> news:D36E0409-E68D-45B9-ABA5-BA8FBBCF5CFF@microsoft.com...
> >> > I'm having a problem starting windows upon start up the message "Delete
> >> > restoration data and proceed to system boot menu" appears. The help
> >> > page
> >> > from Microsoft tells me to select this option. My problem is how to
> >> > select
> >> > if the keyboard and mouse are froze. The only adivse I keep getting is
> >> > to
> >> > select but no one tells me how to do this without a mouse or keyboard.
> >> > Please help help help
> >>
> >>
>
>
 
RE: Keyboard & mouse froze

Kelly, thankx the PS/2 keyboard did the trick. I just had to press enter
when the message came up and it rebooted to windows. Again, thanks so much

"jp4winns" wrote:

> I'm having a problem starting windows upon start up the message "Delete
> restoration data and proceed to system boot menu" appears. The help page
> from Microsoft tells me to select this option. My problem is how to select
> if the keyboard and mouse are froze. The only adivse I keep getting is to
> select but no one tells me how to do this without a mouse or keyboard.
> Please help help help
 
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