Windows Vista Media Player 11 Crashes on launch

  • Thread starter Thread starter VistaHeadache
  • Start date Start date
Re: Media Player 11 Crashes on launch

32 and yes it is still crashing. I just gave up on it.

"zachd [MSFT]" wrote:

>
> Was this a 32bit or a 64bit machine?
> Are you still crashing?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
> > netflix. Differet Buckett ID:554691181
> >
> > Been all over google, I see a lot of people with the same problem but 0
> > fixes. Also when I got to the DRM update the download button is greyed
> > out.
> >
> > Also thougth I had Restore on but didn't. Reinstalling windows will loose
> > all the networking we had to pay a tech to do for our office network to
> > work
> > with Vista. Boss doen't mind if I watcn while doing data entry but will
> > not
> > want to pay again.
> >
> > One common fix that I see but doen't work for me is to reset the DRM.
> >
> >
> > "VistaHeadache" wrote:
> >
> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
> >> installed and all is dandy. Guess it was just another Vista burp.
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> "VistaHeadache" wrote:
> >>
> >> > Good as new again. Now that I think about it, I think this started
> >> > happening
> >> > after installing the newest Roxio, which also supposed to be Vista
> >> > Compatible. I had no problems with the application itself but who
> >> > knows if
> >> > that was the cause of this. I'll be sure to set a restore point before
> >> > installing it this time. Thanks for all the input.
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > "VistaHeadache" wrote:
> >> >
> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new Nero
> >> > > that is
> >> > > supposedly "Vista Compatible" on my machine, it's been acting wonky.
> >> > > I can't
> >> > > even uninstall it correctly. This had nothing to do with the Media
> >> > > Player,
> >> > > though, as Nero's been lingering around my machine since I built it
> >> > > months
> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> > >
> >> > >
> >> > >
> >> > >
> >> > >
> >> > > "VistaHeadache" wrote:
> >> > >
> >> > > > For some reason, my Media Player just crashes now if I merely
> >> > > > launch it.
> >> > > > Playing any sort of file is out of the question. All I have to do
> >> > > > is click
> >> > > > the shortcut, it pops up, opening to the library section...then
> >> > > > immediately
> >> > > > crashes. The error info is below:
> >> > > >
> >> > > >
> >> > > > Problem signature:
> >> > > > Problem Event Name: APPCRASH
> >> > > > Application Name: wmplayer.exe
> >> > > > Application Version: 11.0.6000.6344
> >> > > > Application Timestamp: 46e5f12e
> >> > > > Fault Module Name: Indiv01.key
> >> > > > Fault Module Version: 11.0.6000.7000
> >> > > > Fault Module Timestamp: 46de5d7e
> >> > > > Exception Code: c0000005
> >> > > > Exception Offset: 000bd390
> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> > > > Locale ID: 1033
> >> > > > Additional Information 1: 8d13
> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> > > > Additional Information 3: 8d13
> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> > > >
> >> > > > Read our privacy statement:
> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> > > >
> >> > > >
>
>
>
 
Re: Media Player 11 Crashes on launch


WIth that same dumb indivkey crash? If you reset the DRM folder, it
shouldn't be possible to keep getting the same crash. What's the current
exact crash data:
http://zachd.com/pss/pss.html#bucket
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> 32 and yes it is still crashing. I just gave up on it.
>
> "zachd [MSFT]" wrote:
>
>>
>> Was this a 32bit or a 64bit machine?
>> Are you still crashing?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
>> > netflix. Differet Buckett ID:554691181
>> >
>> > Been all over google, I see a lot of people with the same problem but 0
>> > fixes. Also when I got to the DRM update the download button is greyed
>> > out.
>> >
>> > Also thougth I had Restore on but didn't. Reinstalling windows will
>> > loose
>> > all the networking we had to pay a tech to do for our office network to
>> > work
>> > with Vista. Boss doen't mind if I watcn while doing data entry but will
>> > not
>> > want to pay again.
>> >
>> > One common fix that I see but doen't work for me is to reset the DRM.
>> >
>> >
>> > "VistaHeadache" wrote:
>> >
>> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
>> >> installed and all is dandy. Guess it was just another Vista burp.
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> "VistaHeadache" wrote:
>> >>
>> >> > Good as new again. Now that I think about it, I think this started
>> >> > happening
>> >> > after installing the newest Roxio, which also supposed to be Vista
>> >> > Compatible. I had no problems with the application itself but who
>> >> > knows if
>> >> > that was the cause of this. I'll be sure to set a restore point
>> >> > before
>> >> > installing it this time. Thanks for all the input.
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> > "VistaHeadache" wrote:
>> >> >
>> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new
>> >> > > Nero
>> >> > > that is
>> >> > > supposedly "Vista Compatible" on my machine, it's been acting
>> >> > > wonky.
>> >> > > I can't
>> >> > > even uninstall it correctly. This had nothing to do with the
>> >> > > Media
>> >> > > Player,
>> >> > > though, as Nero's been lingering around my machine since I built
>> >> > > it
>> >> > > months
>> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> > >
>> >> > >
>> >> > >
>> >> > >
>> >> > >
>> >> > > "VistaHeadache" wrote:
>> >> > >
>> >> > > > For some reason, my Media Player just crashes now if I merely
>> >> > > > launch it.
>> >> > > > Playing any sort of file is out of the question. All I have to
>> >> > > > do
>> >> > > > is click
>> >> > > > the shortcut, it pops up, opening to the library section...then
>> >> > > > immediately
>> >> > > > crashes. The error info is below:
>> >> > > >
>> >> > > >
>> >> > > > Problem signature:
>> >> > > > Problem Event Name: APPCRASH
>> >> > > > Application Name: wmplayer.exe
>> >> > > > Application Version: 11.0.6000.6344
>> >> > > > Application Timestamp: 46e5f12e
>> >> > > > Fault Module Name: Indiv01.key
>> >> > > > Fault Module Version: 11.0.6000.7000
>> >> > > > Fault Module Timestamp: 46de5d7e
>> >> > > > Exception Code: c0000005
>> >> > > > Exception Offset: 000bd390
>> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> > > > Locale ID: 1033
>> >> > > > Additional Information 1: 8d13
>> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> >> > > > Additional Information 3: 8d13
>> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> >> > > >
>> >> > > > Read our privacy statement:
>> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> > > >
>> >> > > >
>>
>>
>>
 
Re: Media Player 11 Crashes on launch

82004531Cant reset the DRM even elevated it will not let me backup or change
the DRM file.

Problem signature
Problem Event Name: WERCWEvent
Problem Signature 01: iexplore.exe
Problem Signature 02: 7.0.6000.16546
Problem Signature 03: 46c64caf
Problem Signature 04: 4
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 82004531




"zachd [MSFT]" wrote:

>
> WIth that same dumb indivkey crash? If you reset the DRM folder, it
> shouldn't be possible to keep getting the same crash. What's the current
> exact crash data:
> http://zachd.com/pss/pss.html#bucket
> ?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> > 32 and yes it is still crashing. I just gave up on it.
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> Was this a 32bit or a 64bit machine?
> >> Are you still crashing?
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
> >> > netflix. Differet Buckett ID:554691181
> >> >
> >> > Been all over google, I see a lot of people with the same problem but 0
> >> > fixes. Also when I got to the DRM update the download button is greyed
> >> > out.
> >> >
> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
> >> > loose
> >> > all the networking we had to pay a tech to do for our office network to
> >> > work
> >> > with Vista. Boss doen't mind if I watcn while doing data entry but will
> >> > not
> >> > want to pay again.
> >> >
> >> > One common fix that I see but doen't work for me is to reset the DRM.
> >> >
> >> >
> >> > "VistaHeadache" wrote:
> >> >
> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
> >> >> installed and all is dandy. Guess it was just another Vista burp.
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "VistaHeadache" wrote:
> >> >>
> >> >> > Good as new again. Now that I think about it, I think this started
> >> >> > happening
> >> >> > after installing the newest Roxio, which also supposed to be Vista
> >> >> > Compatible. I had no problems with the application itself but who
> >> >> > knows if
> >> >> > that was the cause of this. I'll be sure to set a restore point
> >> >> > before
> >> >> > installing it this time. Thanks for all the input.
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > "VistaHeadache" wrote:
> >> >> >
> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the new
> >> >> > > Nero
> >> >> > > that is
> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
> >> >> > > wonky.
> >> >> > > I can't
> >> >> > > even uninstall it correctly. This had nothing to do with the
> >> >> > > Media
> >> >> > > Player,
> >> >> > > though, as Nero's been lingering around my machine since I built
> >> >> > > it
> >> >> > > months
> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > >
> >> >> > > "VistaHeadache" wrote:
> >> >> > >
> >> >> > > > For some reason, my Media Player just crashes now if I merely
> >> >> > > > launch it.
> >> >> > > > Playing any sort of file is out of the question. All I have to
> >> >> > > > do
> >> >> > > > is click
> >> >> > > > the shortcut, it pops up, opening to the library section...then
> >> >> > > > immediately
> >> >> > > > crashes. The error info is below:
> >> >> > > >
> >> >> > > >
> >> >> > > > Problem signature:
> >> >> > > > Problem Event Name: APPCRASH
> >> >> > > > Application Name: wmplayer.exe
> >> >> > > > Application Version: 11.0.6000.6344
> >> >> > > > Application Timestamp: 46e5f12e
> >> >> > > > Fault Module Name: Indiv01.key
> >> >> > > > Fault Module Version: 11.0.6000.7000
> >> >> > > > Fault Module Timestamp: 46de5d7e
> >> >> > > > Exception Code: c0000005
> >> >> > > > Exception Offset: 000bd390
> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> >> > > > Locale ID: 1033
> >> >> > > > Additional Information 1: 8d13
> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> >> > > > Additional Information 3: 8d13
> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> >> > > >
> >> >> > > > Read our privacy statement:
> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> >> > > >
> >> >> > > >
> >>
> >>
> >>
>
>
>
 
Re: Media Player 11 Crashes on launch


I'm not seeing anything useful for that crash - it looks like at this point
you would want to contact actual support. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
> 82004531Cant reset the DRM even elevated it will not let me backup or
> change
> the DRM file.
>
> Problem signature
> Problem Event Name: WERCWEvent
> Problem Signature 01: iexplore.exe
> Problem Signature 02: 7.0.6000.16546
> Problem Signature 03: 46c64caf
> Problem Signature 04: 4
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
>
> Extra information about the problem
> Bucket ID: 82004531
>
>
>
>
> "zachd [MSFT]" wrote:
>
>>
>> WIth that same dumb indivkey crash? If you reset the DRM folder, it
>> shouldn't be possible to keep getting the same crash. What's the current
>> exact crash data:
>> http://zachd.com/pss/pss.html#bucket
>> ?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
>> > 32 and yes it is still crashing. I just gave up on it.
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> Was this a 32bit or a 64bit machine?
>> >> Are you still crashing?
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >>
>> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
>> >> > watch
>> >> > netflix. Differet Buckett ID:554691181
>> >> >
>> >> > Been all over google, I see a lot of people with the same problem
>> >> > but 0
>> >> > fixes. Also when I got to the DRM update the download button is
>> >> > greyed
>> >> > out.
>> >> >
>> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
>> >> > loose
>> >> > all the networking we had to pay a tech to do for our office network
>> >> > to
>> >> > work
>> >> > with Vista. Boss doen't mind if I watcn while doing data entry but
>> >> > will
>> >> > not
>> >> > want to pay again.
>> >> >
>> >> > One common fix that I see but doen't work for me is to reset the
>> >> > DRM.
>> >> >
>> >> >
>> >> > "VistaHeadache" wrote:
>> >> >
>> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
>> >> >> just
>> >> >> installed and all is dandy. Guess it was just another Vista burp.
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >> "VistaHeadache" wrote:
>> >> >>
>> >> >> > Good as new again. Now that I think about it, I think this
>> >> >> > started
>> >> >> > happening
>> >> >> > after installing the newest Roxio, which also supposed to be
>> >> >> > Vista
>> >> >> > Compatible. I had no problems with the application itself but
>> >> >> > who
>> >> >> > knows if
>> >> >> > that was the cause of this. I'll be sure to set a restore point
>> >> >> > before
>> >> >> > installing it this time. Thanks for all the input.
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > "VistaHeadache" wrote:
>> >> >> >
>> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
>> >> >> > > new
>> >> >> > > Nero
>> >> >> > > that is
>> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
>> >> >> > > wonky.
>> >> >> > > I can't
>> >> >> > > even uninstall it correctly. This had nothing to do with the
>> >> >> > > Media
>> >> >> > > Player,
>> >> >> > > though, as Nero's been lingering around my machine since I
>> >> >> > > built
>> >> >> > > it
>> >> >> > > months
>> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > >
>> >> >> > > "VistaHeadache" wrote:
>> >> >> > >
>> >> >> > > > For some reason, my Media Player just crashes now if I merely
>> >> >> > > > launch it.
>> >> >> > > > Playing any sort of file is out of the question. All I have
>> >> >> > > > to
>> >> >> > > > do
>> >> >> > > > is click
>> >> >> > > > the shortcut, it pops up, opening to the library
>> >> >> > > > section...then
>> >> >> > > > immediately
>> >> >> > > > crashes. The error info is below:
>> >> >> > > >
>> >> >> > > >
>> >> >> > > > Problem signature:
>> >> >> > > > Problem Event Name: APPCRASH
>> >> >> > > > Application Name: wmplayer.exe
>> >> >> > > > Application Version: 11.0.6000.6344
>> >> >> > > > Application Timestamp: 46e5f12e
>> >> >> > > > Fault Module Name: Indiv01.key
>> >> >> > > > Fault Module Version: 11.0.6000.7000
>> >> >> > > > Fault Module Timestamp: 46de5d7e
>> >> >> > > > Exception Code: c0000005
>> >> >> > > > Exception Offset: 000bd390
>> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> >> > > > Locale ID: 1033
>> >> >> > > > Additional Information 1: 8d13
>> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> >> >> > > > Additional Information 3: 8d13
>> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> >> >> > > >
>> >> >> > > > Read our privacy statement:
>> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> >> > > >
>> >> >> > > >
>> >>
>> >>
>> >>
>>
>>
>>
 
Re: Media Player 11 Crashes on launch

I have, I did find that it is not a WMP11 error but a DRM problem, I
downloaded a program (Overdrive) from my local library to be able to listen
to audio books & it crashes just like WMP when I gets to the DRM part.

I am betting my DRM file a currupted some where some how.

Thanks for you help
Moonhopping

"zachd [MSFT]" wrote:

>
> I'm not seeing anything useful for that crash - it looks like at this point
> you would want to contact actual support. =\
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
> > 82004531Cant reset the DRM even elevated it will not let me backup or
> > change
> > the DRM file.
> >
> > Problem signature
> > Problem Event Name: WERCWEvent
> > Problem Signature 01: iexplore.exe
> > Problem Signature 02: 7.0.6000.16546
> > Problem Signature 03: 46c64caf
> > Problem Signature 04: 4
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> >
> > Extra information about the problem
> > Bucket ID: 82004531
> >
> >
> >
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> WIth that same dumb indivkey crash? If you reset the DRM folder, it
> >> shouldn't be possible to keep getting the same crash. What's the current
> >> exact crash data:
> >> http://zachd.com/pss/pss.html#bucket
> >> ?
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
> >> > 32 and yes it is still crashing. I just gave up on it.
> >> >
> >> > "zachd [MSFT]" wrote:
> >> >
> >> >>
> >> >> Was this a 32bit or a 64bit machine?
> >> >> Are you still crashing?
> >> >>
> >> >> --
> >> >> Speaking for myself only.
> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >> --
> >> >>
> >> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
> >> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
> >> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
> >> >> > watch
> >> >> > netflix. Differet Buckett ID:554691181
> >> >> >
> >> >> > Been all over google, I see a lot of people with the same problem
> >> >> > but 0
> >> >> > fixes. Also when I got to the DRM update the download button is
> >> >> > greyed
> >> >> > out.
> >> >> >
> >> >> > Also thougth I had Restore on but didn't. Reinstalling windows will
> >> >> > loose
> >> >> > all the networking we had to pay a tech to do for our office network
> >> >> > to
> >> >> > work
> >> >> > with Vista. Boss doen't mind if I watcn while doing data entry but
> >> >> > will
> >> >> > not
> >> >> > want to pay again.
> >> >> >
> >> >> > One common fix that I see but doen't work for me is to reset the
> >> >> > DRM.
> >> >> >
> >> >> >
> >> >> > "VistaHeadache" wrote:
> >> >> >
> >> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
> >> >> >> just
> >> >> >> installed and all is dandy. Guess it was just another Vista burp.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> "VistaHeadache" wrote:
> >> >> >>
> >> >> >> > Good as new again. Now that I think about it, I think this
> >> >> >> > started
> >> >> >> > happening
> >> >> >> > after installing the newest Roxio, which also supposed to be
> >> >> >> > Vista
> >> >> >> > Compatible. I had no problems with the application itself but
> >> >> >> > who
> >> >> >> > knows if
> >> >> >> > that was the cause of this. I'll be sure to set a restore point
> >> >> >> > before
> >> >> >> > installing it this time. Thanks for all the input.
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "VistaHeadache" wrote:
> >> >> >> >
> >> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
> >> >> >> > > new
> >> >> >> > > Nero
> >> >> >> > > that is
> >> >> >> > > supposedly "Vista Compatible" on my machine, it's been acting
> >> >> >> > > wonky.
> >> >> >> > > I can't
> >> >> >> > > even uninstall it correctly. This had nothing to do with the
> >> >> >> > > Media
> >> >> >> > > Player,
> >> >> >> > > though, as Nero's been lingering around my machine since I
> >> >> >> > > built
> >> >> >> > > it
> >> >> >> > > months
> >> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > >
> >> >> >> > > "VistaHeadache" wrote:
> >> >> >> > >
> >> >> >> > > > For some reason, my Media Player just crashes now if I merely
> >> >> >> > > > launch it.
> >> >> >> > > > Playing any sort of file is out of the question. All I have
> >> >> >> > > > to
> >> >> >> > > > do
> >> >> >> > > > is click
> >> >> >> > > > the shortcut, it pops up, opening to the library
> >> >> >> > > > section...then
> >> >> >> > > > immediately
> >> >> >> > > > crashes. The error info is below:
> >> >> >> > > >
> >> >> >> > > >
> >> >> >> > > > Problem signature:
> >> >> >> > > > Problem Event Name: APPCRASH
> >> >> >> > > > Application Name: wmplayer.exe
> >> >> >> > > > Application Version: 11.0.6000.6344
> >> >> >> > > > Application Timestamp: 46e5f12e
> >> >> >> > > > Fault Module Name: Indiv01.key
> >> >> >> > > > Fault Module Version: 11.0.6000.7000
> >> >> >> > > > Fault Module Timestamp: 46de5d7e
> >> >> >> > > > Exception Code: c0000005
> >> >> >> > > > Exception Offset: 000bd390
> >> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
> >> >> >> > > > Locale ID: 1033
> >> >> >> > > > Additional Information 1: 8d13
> >> >> >> > > > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> >> >> > > > Additional Information 3: 8d13
> >> >> >> > > > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> >> >> > > >
> >> >> >> > > > Read our privacy statement:
> >> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> >> >> >> > > >
> >> >> >> > > >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
 
Re: Media Player 11 Crashes on launch


OK, so you want to reset your DRM cache at this point--
http://zachd.com/pss/pss.html#indiv
, but can't? Even if you shut down all applications and stop the Windows
Media Player Network Sharing Service service?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
news:2A5B77EF-C0DF-43E4-94BD-428D2B85C987@microsoft.com...
>I have, I did find that it is not a WMP11 error but a DRM problem, I
> downloaded a program (Overdrive) from my local library to be able to
> listen
> to audio books & it crashes just like WMP when I gets to the DRM part.
>
> I am betting my DRM file a currupted some where some how.
>
> Thanks for you help
> Moonhopping
>
> "zachd [MSFT]" wrote:
>
>>
>> I'm not seeing anything useful for that crash - it looks like at this
>> point
>> you would want to contact actual support. =\
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> news:FEA73240-4B98-4E26-9778-31485F452D99@microsoft.com...
>> > 82004531Cant reset the DRM even elevated it will not let me backup or
>> > change
>> > the DRM file.
>> >
>> > Problem signature
>> > Problem Event Name: WERCWEvent
>> > Problem Signature 01: iexplore.exe
>> > Problem Signature 02: 7.0.6000.16546
>> > Problem Signature 03: 46c64caf
>> > Problem Signature 04: 4
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 1033
>> >
>> > Extra information about the problem
>> > Bucket ID: 82004531
>> >
>> >
>> >
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> WIth that same dumb indivkey crash? If you reset the DRM folder, it
>> >> shouldn't be possible to keep getting the same crash. What's the
>> >> current
>> >> exact crash data:
>> >> http://zachd.com/pss/pss.html#bucket
>> >> ?
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >>
>> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in message
>> >> news:610EE291-FC04-40A8-B237-8F7CC2A75EA7@microsoft.com...
>> >> > 32 and yes it is still crashing. I just gave up on it.
>> >> >
>> >> > "zachd [MSFT]" wrote:
>> >> >
>> >> >>
>> >> >> Was this a 32bit or a 64bit machine?
>> >> >> Are you still crashing?
>> >> >>
>> >> >> --
>> >> >> Speaking for myself only.
>> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> >> rights.
>> >> >> --
>> >> >>
>> >> >> "Moonhopping" <Moonhopping@discussions.microsoft.com> wrote in
>> >> >> message
>> >> >> news:86972622-F2DE-45E4-9E36-B1DB8B3BF1BE@microsoft.com...
>> >> >> > Same problem with WMP 11 & Vista, wouldn't care but I need it to
>> >> >> > watch
>> >> >> > netflix. Differet Buckett ID:554691181
>> >> >> >
>> >> >> > Been all over google, I see a lot of people with the same problem
>> >> >> > but 0
>> >> >> > fixes. Also when I got to the DRM update the download button is
>> >> >> > greyed
>> >> >> > out.
>> >> >> >
>> >> >> > Also thougth I had Restore on but didn't. Reinstalling windows
>> >> >> > will
>> >> >> > loose
>> >> >> > all the networking we had to pay a tech to do for our office
>> >> >> > network
>> >> >> > to
>> >> >> > work
>> >> >> > with Vista. Boss doen't mind if I watcn while doing data entry
>> >> >> > but
>> >> >> > will
>> >> >> > not
>> >> >> > want to pay again.
>> >> >> >
>> >> >> > One common fix that I see but doen't work for me is to reset the
>> >> >> > DRM.
>> >> >> >
>> >> >> >
>> >> >> > "VistaHeadache" wrote:
>> >> >> >
>> >> >> >> Just to let you know, Roxio 9 is fine and wasn't the culprit. I
>> >> >> >> just
>> >> >> >> installed and all is dandy. Guess it was just another Vista
>> >> >> >> burp.
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >> "VistaHeadache" wrote:
>> >> >> >>
>> >> >> >> > Good as new again. Now that I think about it, I think this
>> >> >> >> > started
>> >> >> >> > happening
>> >> >> >> > after installing the newest Roxio, which also supposed to be
>> >> >> >> > Vista
>> >> >> >> > Compatible. I had no problems with the application itself but
>> >> >> >> > who
>> >> >> >> > knows if
>> >> >> >> > that was the cause of this. I'll be sure to set a restore
>> >> >> >> > point
>> >> >> >> > before
>> >> >> >> > installing it this time. Thanks for all the input.
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "VistaHeadache" wrote:
>> >> >> >> >
>> >> >> >> > > Bleh, I'm just going to rebuild it. Ever since I've put the
>> >> >> >> > > new
>> >> >> >> > > Nero
>> >> >> >> > > that is
>> >> >> >> > > supposedly "Vista Compatible" on my machine, it's been
>> >> >> >> > > acting
>> >> >> >> > > wonky.
>> >> >> >> > > I can't
>> >> >> >> > > even uninstall it correctly. This had nothing to do with
>> >> >> >> > > the
>> >> >> >> > > Media
>> >> >> >> > > Player,
>> >> >> >> > > though, as Nero's been lingering around my machine since I
>> >> >> >> > > built
>> >> >> >> > > it
>> >> >> >> > > months
>> >> >> >> > > ago. Wipe it! The panacea for Vista's headaches! Heh.
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > >
>> >> >> >> > > "VistaHeadache" wrote:
>> >> >> >> > >
>> >> >> >> > > > For some reason, my Media Player just crashes now if I
>> >> >> >> > > > merely
>> >> >> >> > > > launch it.
>> >> >> >> > > > Playing any sort of file is out of the question. All I
>> >> >> >> > > > have
>> >> >> >> > > > to
>> >> >> >> > > > do
>> >> >> >> > > > is click
>> >> >> >> > > > the shortcut, it pops up, opening to the library
>> >> >> >> > > > section...then
>> >> >> >> > > > immediately
>> >> >> >> > > > crashes. The error info is below:
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >> >> > > > Problem signature:
>> >> >> >> > > > Problem Event Name: APPCRASH
>> >> >> >> > > > Application Name: wmplayer.exe
>> >> >> >> > > > Application Version: 11.0.6000.6344
>> >> >> >> > > > Application Timestamp: 46e5f12e
>> >> >> >> > > > Fault Module Name: Indiv01.key
>> >> >> >> > > > Fault Module Version: 11.0.6000.7000
>> >> >> >> > > > Fault Module Timestamp: 46de5d7e
>> >> >> >> > > > Exception Code: c0000005
>> >> >> >> > > > Exception Offset: 000bd390
>> >> >> >> > > > OS Version: 6.0.6000.2.0.0.768.3
>> >> >> >> > > > Locale ID: 1033
>> >> >> >> > > > Additional Information 1: 8d13
>> >> >> >> > > > Additional Information 2:
>> >> >> >> > > > cdca9b1d21d12b77d84f02df48e34311
>> >> >> >> > > > Additional Information 3: 8d13
>> >> >> >> > > > Additional Information 4:
>> >> >> >> > > > cdca9b1d21d12b77d84f02df48e34311
>> >> >> >> > > >
>> >> >> >> > > > Read our privacy statement:
>> >> >> >> > > >
>> >> >> >> > > > http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
>> >> >> >> > > >
>> >> >> >> > > >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
 
Re: Media Player 11 Crashes on launch


I have th exact same problem too but when i go to the drm folder it just
has a file called server thats it,,,

its not just with media player its with every single video player i
have not installed any new hardware at all


--
69ocean69
 
Re: Media Player 11 Crashes on launch


Did you follow the KB article here?
http://zachd.com/pss/pss.html#indiv
The files are hidden by default, so you wouldn't expect to see anything
normally.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"69ocean69" <badman5@hotmail.com> wrote in message
news:69ocean69.360lmc@no-mx.tabletquestions.com...
>
> I have th exact same problem too but when i go to the drm folder it just
> has a file called server thats it,,,
>
> its not just with media player its with every single video player i
> have not installed any new hardware at all
>
>
> --
> 69ocean69
 
Re: Media Player 11 Crashes on launch


Crude but effective.

I had the same problem as the O.P., same errors, same lack of
effectiveness of the various cures offered. My problem started after I
had to restore my Vista system volume from a back-up image. Everything
looked perfect, but WMP11 would crash instantly upon launch.

Nothing worked until I moved the entire folder
c:/programdata/microsoft/windows/DRM to the desktop, and renamed it so
windows wouldn't recognize it. This folder includes a cache subfolder,
which was moved out with its parent.

I then restarted MediaPlayer. Works fine. So does everything else (so
far) that accesses Vista DRM.

I don't have any licensed media, nor do I use a media library, so this
caused me no problems. WMP simply generates a new folder in place of the
old one, with blackbox.bin and other default files in it.

Good luck. This solved my problem...hope others find similar results.
 
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