Re: What's the use of MS Update if customers get chastised when trusting it?
Re: What's the use of MS Update if customers get chastised when trusting it?
Hi there,
Microsoft does not monitor this all.
Just take the freely given advice and keep you pc running.
Most important: Make backups.
Best regards,
Michel Denie
"Michel Merlin" <michel.merlin@laposte.net> wrote in message
news:OmaPIQiKIHA.1164@TK2MSFTNGP02.phx.gbl...
1) Saying « relying on the Windows Updates for hardware drivers should *not*
be done » is essentially denying the very purpose of the Hardware section of
the MS Update site. What is the purpose of MS Update if one can't rely on
it?
2) Saying « Don't update hardware drivers unless it fixes something », thus
reducing driver update to resuming something that was (or was assumed)
working, is essentially denying any chance of progress or improvement. I was
strongly against such deny a decade ago; sure facts now too often prompt to
agree - at least when Microsoft is concerned - but not always, and anyway
this should not be or remain the case.
3) When you try installing a driver that is not MS-certified, you get warned
*by MS (in its OS)* that you are wrong. Then when you install a
WHQL-certified driver *using MS Update site*, you are told again that you
are wrong.
4) And when you notice the incoherence, MS-MVPs not only won't try to
forward the problem up the ladder to management and developers until it gets
fixed - but will even chastise you for not worshiping MS (staff or MVP-gods
or else). Doubt it? see below the incredible "lessons" about it, and -
cerise sur le gâteau - the final one about « Also - what did you mean by, "
I knew I didn't need it but I wasn't sure "? » (and please don't laugh!).
5) We all should remember that MS MVPs (or other official "volunteers") are
actually not as volunteer as regular users posting here, who OTOH are most
often doing so without any reward of any sort (e.g. no travel or invitation
or free software), even without any consideration or indulgence or
friendliness or understanding their suggestions or even trying to understand
them.
In conclusion I firmly request that MS management re-teaches their staff
(and "volunteers" of all sorts) about:
- respecting customers' choices and preferences
- respecting *at all levels* MS statements, like the ones asking customers
to trust MU and MS-certified drivers (developers' level: strive at making
everything work as stated; MVPs level: of course tell users when things FAIL
to work as stated, but don't pretend it is right to never trust it)
- be modest when facing customers (e.g. never try teaching life to them!);
remember (as is well known in all mature markets, like cars, curtains, food,
etc) that the *average* customer is *high above* the *average* sales or
"support" staff (and even more above *average* "volunteers" of all sorts);
and this, in education, in knowledge, hence accordingly in modesty,
politeness, regards to others; hence the low-rank-looking customer is
*generally* much more knowledgeable than he pretends. All this tends to be
forgotten in immature markets (like IT currently).
- above all, be true in everything you say.
Versailles, Sun 18 Nov 2007 21:46:00 +0100
----- Parent Message (links are clickable) -----
From: Shenan Stanley <newshelper@gmail.com>
Newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
Message:
news://msnews.microsoft.com/eZyIpNIKIHA.4228@TK2MSFTNGP02.phx.gbl
Sent: Fri 16 Nov 2007 13:03:43 -0600 (19:03:43 GMT)
Subject: Re: THEY GOT ME
joe wrote:
> ...Windows update is not meant to offer irrelevant and downright faulty
> updates. Defeats the purpose of the program completely
It has been explained before - many times - on these newsgroups by many
different people that relying on the Windows Updates for hardware drivers
should *not* be done. The hardware drivers that appear there have to be
submitted to Microsoft by the hardware vendors anyway. They have to pay for
the priviledge to have them placed there. There is also a process through
which the drivers to be placed there have to go through to get the
'logo'/'certified'. That all takes time. By the time it is done - usually
several releases from the manufacturer have passed by - sometimes solving
issues with that original driver, sometimes just new features, sometimes
nothing major.
Due to the fact that the driver provided by Microsoft's updates for products
that are non-Microsoft can be older than 'the latest' -> it's usually better
*not* to take the chance. Just because it passed through whatever 'process'
to get the logo/certification does not mean there are not problems with it -
problems that the manufacturer may have found and repaired in later versions
of the driver that they have chosen not to pay Microsoft to test/certify/put
up for them.
The Microsoft update process is (surprisingly - like everything else) not
perfect. Things can and will go wrong - particularly when you throw in the
pure number of variables you speak of when talking about computers and
changing things across millions of them. You can help limit exposure to
problems a bit by changing the downloads to something more manual where
possible or getting the updates manually completely and reading about them
first. The suggestions in these newsgroups about hardware drivers have
almost always been the same:
- Don't update hardware drivers unless it fixes something (or you think it
might fix something) you are actually having trouble with (or if you just
have to have the new feature it might have in it.)
- When updating hardware drivers - get them from the manufacturer of said
hardware. If Microsoft had nothing to do with the creation or support of
the hardware originally - why trust them for it now?
Also - what did you mean by, " I knew I didn't need it but I wasn't sure "?
It's one or the other. You cannot "know you don't need" something and then
"not be sure"... ;-)
In that case (this is not just computer advice) from now own - I suggest you
research and "be sure" before doing something if your gut is telling you
that you don't "need it". ;-) The error here is not __just__ on "their
part" for offering the update - but for those who accepted/installed the
optional update(s) when they "knew [they] didn't need it". ;-)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
----- Parent Message (links are clickable) -----
From: joe <joe@discussions.microsoft.com>
Newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
Message:
news://msnews.microsoft.com/5A360693-02AE-4CF7-997F-586DCD518342@microsoft.com
Sent: Fri 16 Nov 2007 10:36:01 -0800 (18:36:01 GMT)
Subject: Re: THEY GOT ME
Yes I will definitly do that from now on. However this is clearly a mistake,
an error on their part. Windows update is not meant to offer irrelevant and
downright faulty updates. Defeats the purpose of the program completely
----- Parent Message (links are clickable) -----
From: realcestmoi <mdenie@dutchweb.nl>
Newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
Message:
news://msnews.microsoft.com/#an1HRGKIHA.4752@TK2MSFTNGP05.phx.gbl
Sent: Fri 16 Nov 2007 16:20:50 +0100 (15:20:50 GMT)
Subject: Re: THEY GOT ME
Hi there,
Optional drivers, read the treath and do NOT take any non MS drivers from
windows Update.
System restore can be usefull if you did not follow the advice.
Best regards,
Michel Denie
----- Parent Message (links are clickable) -----
From: <Joe>
Newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
Message:
news://msnews.microsoft.com/2007111682720penile@gmail.com
Sent: Fri 16 Nov 2007 05:27:20 -0800 (13:27:20 GMT)
Subject: THEY GOT ME
THOSE BASTARDS GOT ME. WHY did i download that? I knew I didnt need it but I
wasnt sure, I gave ms too much trust. Took me hours to figure this out. It
disabled my mouse and keyboard. Even when you boot in safemode it still
loads this ATIpcie driver. Only way I could find to fix it was to system
restore from the windows disk !
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