Can't Install Installer Cleanup

  • Thread starter Thread starter Mike Hartsough
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Mike Hartsough

Guest
I've got an application that isn't starting up. The help forums for that App
say to uninstall using MS Installer Cleanup utility.

I downloaded the MS Installer Cleanup utility, and I now have a file named,
"msicuu2.exe" on my PC.

When I double-click the file, it starts to install the utility, I'm asked to
accept the license agreement, which I do, then I get a dialog box stating,
"The feature you are trying to use is on a network resource that is
unavailable". It is looking for a file named, "msicuu.msi". When I click
"cancel" (because I don't know where that file might be), I get an error
dialog stating, "Error 1714. The older version of Windows Installer Clean Up
cannot be removed. Contact your technical support group".

This is my home PC, and I am the technical support group for it. ;(

Hoping that someone can tell me how to get to the point where I can install
and run the Cleanup utility.

Thanks,
Mike
 
Re: Can't Install Installer Cleanup

"Mike Hartsough" wrote in message
news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for
> that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file
> named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm
> asked to
> accept the license agreement, which I do, then I get a dialog box
> stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I
> click
> "cancel" (because I don't know where that file might be), I get an
> error
> dialog stating, "Error 1714. The older version of Windows Installer
> Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can
> install
> and run the Cleanup utility.


When you run the msciuu2.exe program, it creates a temporary
subdirectory under your %temp% path, usually called something like
IXPxxx.TMP where the install files are extracted. You might want to
clean out your %temp% path before running the install program.
Sometimes the install programs don't do cleanup before saving their
files and you end up with a mix of files that don't belong together.

You will also need to be logged in under an admin-level account to
install a program.
 
Re: Can't Install Installer Cleanup

Thanks - that got me a little closer.

I cleaned out my temp folder, and retried the install.

This time I still got the "...is on a network resource that is unavailable"
dialog, but I clicked "browse", clicked over to my temp folder where I
eventually found the msicuu.msi file. I clicked it, then got a new error
message, "The file ... is not a valid installation package for the
product....".

My account is AN Administrator account, but it is not THE Administrator
account. I guess that sometimes that makes a difference.


"VanguardLH" wrote:

> "Mike Hartsough" wrote in message
> news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for
> > that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file
> > named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm
> > asked to
> > accept the license agreement, which I do, then I get a dialog box
> > stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I
> > click
> > "cancel" (because I don't know where that file might be), I get an
> > error
> > dialog stating, "Error 1714. The older version of Windows Installer
> > Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can
> > install
> > and run the Cleanup utility.
>
>
> When you run the msciuu2.exe program, it creates a temporary
> subdirectory under your %temp% path, usually called something like
> IXPxxx.TMP where the install files are extracted. You might want to
> clean out your %temp% path before running the install program.
> Sometimes the install programs don't do cleanup before saving their
> files and you end up with a mix of files that don't belong together.
>
> You will also need to be logged in under an admin-level account to
> install a program.
>
>
 
Re: Can't Install Installer Cleanup

"Mike Hartsough" wrote in message
news:341A6E7F-75BA-4D15-A8BD-F6279A51AB54@microsoft.com...
> Thanks - that got me a little closer.
>
> I cleaned out my temp folder, and retried the install.
>
> This time I still got the "...is on a network resource that is
> unavailable"
> dialog, but I clicked "browse", clicked over to my temp folder where I
> eventually found the msicuu.msi file. I clicked it, then got a new
> error
> message, "The file ... is not a valid installation package for the
> product....".
>
> My account is AN Administrator account, but it is not THE
> Administrator
> account. I guess that sometimes that makes a difference.


What is the URL from where you downloaded the program? Have you tried
re-downloading it to make sure what you have now wasn't corrupted or
incomplete?
 
Re: Can't Install Installer Cleanup

Mike,

See paragraph "Extracting the setup files to a folder" here:
http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
I've got an application that isn't starting up. The help forums for that App
say to uninstall using MS Installer Cleanup utility.

I downloaded the MS Installer Cleanup utility, and I now have a file named,
"msicuu2.exe" on my PC.

When I double-click the file, it starts to install the utility, I'm asked to
accept the license agreement, which I do, then I get a dialog box stating,
"The feature you are trying to use is on a network resource that is
unavailable". It is looking for a file named, "msicuu.msi". When I click
"cancel" (because I don't know where that file might be), I get an error
dialog stating, "Error 1714. The older version of Windows Installer Clean Up
cannot be removed. Contact your technical support group".

This is my home PC, and I am the technical support group for it. ;(

Hoping that someone can tell me how to get to the point where I can install
and run the Cleanup utility.

Thanks,
Mike
 
Re: Can't Install Installer Cleanup

Ramesh:

Thanks. I just tried this, and I basically got the same results.

I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
went into every %temp% folder on my PC and deleted everything and rebooted.

I then ran your instructions, and when I executed the VB Script, it gave me
the "...network resource that is unavailable", message, so I "browsed" to and
clicked on the "msicuu.msi" file that I had just extracted, and I got the
"...is not a valid installation package" message. Then when I click "Ok",
"Cancel", I get the "Error 1714..." message box.

So I'm open to more suggestions.

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> See paragraph "Extracting the setup files to a folder" here:
> http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm asked to
> accept the license agreement, which I do, then I get a dialog box stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I click
> "cancel" (because I don't know where that file might be), I get an error
> dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can install
> and run the Cleanup utility.
>
> Thanks,
> Mike
>
 
Re: Can't Install Installer Cleanup

Mike,

Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
Ramesh:

Thanks. I just tried this, and I basically got the same results.

I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
went into every %temp% folder on my PC and deleted everything and rebooted.

I then ran your instructions, and when I executed the VB Script, it gave me
the "...network resource that is unavailable", message, so I "browsed" to and
clicked on the "msicuu.msi" file that I had just extracted, and I got the
"...is not a valid installation package" message. Then when I click "Ok",
"Cancel", I get the "Error 1714..." message box.

So I'm open to more suggestions.

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> See paragraph "Extracting the setup files to a folder" here:
> http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> I've got an application that isn't starting up. The help forums for that App
> say to uninstall using MS Installer Cleanup utility.
>
> I downloaded the MS Installer Cleanup utility, and I now have a file named,
> "msicuu2.exe" on my PC.
>
> When I double-click the file, it starts to install the utility, I'm asked to
> accept the license agreement, which I do, then I get a dialog box stating,
> "The feature you are trying to use is on a network resource that is
> unavailable". It is looking for a file named, "msicuu.msi". When I click
> "cancel" (because I don't know where that file might be), I get an error
> dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> cannot be removed. Contact your technical support group".
>
> This is my home PC, and I am the technical support group for it. ;(
>
> Hoping that someone can tell me how to get to the point where I can install
> and run the Cleanup utility.
>
> Thanks,
> Mike
>
 
Re: Can't Install Installer Cleanup

That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
> Ramesh:
>
> Thanks. I just tried this, and I basically got the same results.
>
> I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
> went into every %temp% folder on my PC and deleted everything and rebooted.
>
> I then ran your instructions, and when I executed the VB Script, it gave me
> the "...network resource that is unavailable", message, so I "browsed" to and
> clicked on the "msicuu.msi" file that I had just extracted, and I got the
> "...is not a valid installation package" message. Then when I click "Ok",
> "Cancel", I get the "Error 1714..." message box.
>
> So I'm open to more suggestions.
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > See paragraph "Extracting the setup files to a folder" here:
> > http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm asked to
> > accept the license agreement, which I do, then I get a dialog box stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I click
> > "cancel" (because I don't know where that file might be), I get an error
> > dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can install
> > and run the Cleanup utility.
> >
> > Thanks,
> > Mike
> >
>
 
Re: Can't Install Installer Cleanup

Mike,

>> it gave me the "...network resource that is unavailable", message

Can you post the complete error code/message? A screenshot would also help.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
> Ramesh:
>
> Thanks. I just tried this, and I basically got the same results.
>
> I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
> went into every %temp% folder on my PC and deleted everything and rebooted.
>
> I then ran your instructions, and when I executed the VB Script, it gave me
> the "...network resource that is unavailable", message, so I "browsed" to and
> clicked on the "msicuu.msi" file that I had just extracted, and I got the
> "...is not a valid installation package" message. Then when I click "Ok",
> "Cancel", I get the "Error 1714..." message box.
>
> So I'm open to more suggestions.
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > See paragraph "Extracting the setup files to a folder" here:
> > http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > I've got an application that isn't starting up. The help forums for that App
> > say to uninstall using MS Installer Cleanup utility.
> >
> > I downloaded the MS Installer Cleanup utility, and I now have a file named,
> > "msicuu2.exe" on my PC.
> >
> > When I double-click the file, it starts to install the utility, I'm asked to
> > accept the license agreement, which I do, then I get a dialog box stating,
> > "The feature you are trying to use is on a network resource that is
> > unavailable". It is looking for a file named, "msicuu.msi". When I click
> > "cancel" (because I don't know where that file might be), I get an error
> > dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> > cannot be removed. Contact your technical support group".
> >
> > This is my home PC, and I am the technical support group for it. ;(
> >
> > Hoping that someone can tell me how to get to the point where I can install
> > and run the Cleanup utility.
> >
> > Thanks,
> > Mike
> >
>
 
Re: Can't Install Installer Cleanup

Willdo, as soon as I get home to run it again (How do I attach a screenshot
to a message in this forum?).

One other thing I should mention is that when I go into Control Panel |
Add/Remove Programs, Windows Installer Cleanup is listed.

When I click "Remove", I get the same error path - the "...network resource
that is unavailable", dialog box is displayed, and when I click "Browse", and
select the "msicuu.msi" file, and I get the "...is not a valid installation
package" message.

"Ramesh, MS-MVP" wrote:

> Mike,
>
> >> it gave me the "...network resource that is unavailable", message
>
> Can you post the complete error code/message? A screenshot would also help.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
 
Re: Can't Install Installer Cleanup

Ok, here's a link to the error messages:

http://img524.imageshack.us/img524/3268/sfap6.png

Thanks again for the help!

"Ramesh, MS-MVP" wrote:

> Mike,
>
> >> it gave me the "...network resource that is unavailable", message
>
> Can you post the complete error code/message? A screenshot would also help.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:74FFA138-CFA2-45E3-B677-106733E3C59F@microsoft.com...
> > Ramesh:
> >
> > Thanks. I just tried this, and I basically got the same results.
> >
> > I deleted my old version of msicuu2.exe, and downloaded a fresh version. I
> > went into every %temp% folder on my PC and deleted everything and rebooted.
> >
> > I then ran your instructions, and when I executed the VB Script, it gave me
> > the "...network resource that is unavailable", message, so I "browsed" to and
> > clicked on the "msicuu.msi" file that I had just extracted, and I got the
> > "...is not a valid installation package" message. Then when I click "Ok",
> > "Cancel", I get the "Error 1714..." message box.
> >
> > So I'm open to more suggestions.
> >
> > Thanks,
> > Mike
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > See paragraph "Extracting the setup files to a folder" here:
> > > http://www.winhelponline.com/articl...ng-the-Windows-Installer-Cleanup-Utility.html
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:D17E4BFF-9AD7-4EFC-8501-9A7E5DD8EFB6@microsoft.com...
> > > I've got an application that isn't starting up. The help forums for that App
> > > say to uninstall using MS Installer Cleanup utility.
> > >
> > > I downloaded the MS Installer Cleanup utility, and I now have a file named,
> > > "msicuu2.exe" on my PC.
> > >
> > > When I double-click the file, it starts to install the utility, I'm asked to
> > > accept the license agreement, which I do, then I get a dialog box stating,
> > > "The feature you are trying to use is on a network resource that is
> > > unavailable". It is looking for a file named, "msicuu.msi". When I click
> > > "cancel" (because I don't know where that file might be), I get an error
> > > dialog stating, "Error 1714. The older version of Windows Installer Clean Up
> > > cannot be removed. Contact your technical support group".
> > >
> > > This is my home PC, and I am the technical support group for it. ;(
> > >
> > > Hoping that someone can tell me how to get to the point where I can install
> > > and run the Cleanup utility.
> > >
> > > Thanks,
> > > Mike
> > >
> >
>
 
Re: Can't Install Installer Cleanup

>> Add/Remove Programs, Windows Installer Cleanup is listed.

Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:

C:\Program Files\Windows Installer Clean Up\

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
Willdo, as soon as I get home to run it again (How do I attach a screenshot
to a message in this forum?).

One other thing I should mention is that when I go into Control Panel |
Add/Remove Programs, Windows Installer Cleanup is listed.

When I click "Remove", I get the same error path - the "...network resource
that is unavailable", dialog box is displayed, and when I click "Browse", and
select the "msicuu.msi" file, and I get the "...is not a valid installation
package" message.

"Ramesh, MS-MVP" wrote:

> Mike,
>
> >> it gave me the "...network resource that is unavailable", message
>
> Can you post the complete error code/message? A screenshot would also help.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
 
Re: Can't Install Installer Cleanup

That's what I had hoped too, but, no joy. Nothing has ever appeared in
C:\Program Files, nor has any shortcut ever appeared in the Start menu.

I figured out how to "post" screenshots, and here's a link to the
screenshots you requested earlier:

http://img524.imageshack.us/img524/3268/sfap6.png

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> >> Add/Remove Programs, Windows Installer Cleanup is listed.
>
> Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:
>
> C:\Program Files\Windows Installer Clean Up\
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
> Willdo, as soon as I get home to run it again (How do I attach a screenshot
> to a message in this forum?).
>
> One other thing I should mention is that when I go into Control Panel |
> Add/Remove Programs, Windows Installer Cleanup is listed.
>
> When I click "Remove", I get the same error path - the "...network resource
> that is unavailable", dialog box is displayed, and when I click "Browse", and
> select the "msicuu.msi" file, and I get the "...is not a valid installation
> package" message.
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > >> it gave me the "...network resource that is unavailable", message
> >
> > Can you post the complete error code/message? A screenshot would also help.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> > That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
>
>
 
Re: Can't Install Installer Cleanup

Mike,

Try logging on as built-in Administrator and instal WICU. This will rule out any NTFS permission problems.

Actually, the script StartMSI.vbs extracts the contents of the file to a folder and runs the file "msicuu.msi". This installs the WICU to the "C:\Program Files\Windows Installer Clean Up" folder.

Note: I saw the screenshot linked by you earlier.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:895EF656-7385-40CE-A63E-7FB6C0ED4620@microsoft.com...
That's what I had hoped too, but, no joy. Nothing has ever appeared in
C:\Program Files, nor has any shortcut ever appeared in the Start menu.

I figured out how to "post" screenshots, and here's a link to the
screenshots you requested earlier:

http://img524.imageshack.us/img524/3268/sfap6.png

Thanks,
Mike

"Ramesh, MS-MVP" wrote:

> >> Add/Remove Programs, Windows Installer Cleanup is listed.
>
> Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:
>
> C:\Program Files\Windows Installer Clean Up\
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
> Willdo, as soon as I get home to run it again (How do I attach a screenshot
> to a message in this forum?).
>
> One other thing I should mention is that when I go into Control Panel |
> Add/Remove Programs, Windows Installer Cleanup is listed.
>
> When I click "Remove", I get the same error path - the "...network resource
> that is unavailable", dialog box is displayed, and when I click "Browse", and
> select the "msicuu.msi" file, and I get the "...is not a valid installation
> package" message.
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > >> it gave me the "...network resource that is unavailable", message
> >
> > Can you post the complete error code/message? A screenshot would also help.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> > That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
>
>
 
Re: Can't Install Installer Cleanup

Ok, this was interesting.

When I ran it as Administrator, it gave me the error message, "The System
Administrator has set policies to prevent this installation".

So I searched the forums for this error message, and it looks like even the
Administrator account runs with "normal" privileges, and to "get"
Administrator privileges, you click the file, select "Run As", and then
specify to use the Administrator account.

So I did this. And got an error message along the lines of, "You can't run
this file in Safe Mode"!

So I rebooted, logged into my "normal user" account, clicked the file,
selected, "Run As", and specified the Administrator account. But it didn't
accept the password that had worked when I was the Administrator (a blank
space).

So. I guess I'm going to have to create a password for the Administrator
account so I can specify one when I "Run As" Administrator.

Ramesh, thanks for the continued help. It's appreciated.

Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try logging on as built-in Administrator and instal WICU. This will rule out any NTFS permission problems.
>
> Actually, the script StartMSI.vbs extracts the contents of the file to a folder and runs the file "msicuu.msi". This installs the WICU to the "C:\Program Files\Windows Installer Clean Up" folder.
>
> Note: I saw the screenshot linked by you earlier.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:895EF656-7385-40CE-A63E-7FB6C0ED4620@microsoft.com...
> That's what I had hoped too, but, no joy. Nothing has ever appeared in
> C:\Program Files, nor has any shortcut ever appeared in the Start menu.
>
> I figured out how to "post" screenshots, and here's a link to the
> screenshots you requested earlier:
>
> http://img524.imageshack.us/img524/3268/sfap6.png
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > >> Add/Remove Programs, Windows Installer Cleanup is listed.
> >
> > Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:
> >
> > C:\Program Files\Windows Installer Clean Up\
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
> > Willdo, as soon as I get home to run it again (How do I attach a screenshot
> > to a message in this forum?).
> >
> > One other thing I should mention is that when I go into Control Panel |
> > Add/Remove Programs, Windows Installer Cleanup is listed.
> >
> > When I click "Remove", I get the same error path - the "...network resource
> > that is unavailable", dialog box is displayed, and when I click "Browse", and
> > select the "msicuu.msi" file, and I get the "...is not a valid installation
> > package" message.
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > >> it gave me the "...network resource that is unavailable", message
> > >
> > > Can you post the complete error code/message? A screenshot would also help.
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> > > That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
> > >
> > > "Ramesh, MS-MVP" wrote:
> > >
> > > > Mike,
> > > >
> > > > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> > > >
> > > > --
> > > > Regards,
> > > >
> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > > Windows® Troubleshooting http://www.winhelponline.com
> > > > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
>
 
Re: Can't Install Installer Cleanup


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message
news:9CE26E3C-AD0D-48C2-A23C-9197098C3319@microsoft.com...
....(snip)
> So. I guess I'm going to have to create a password for the Administrator
> account so I can specify one when I "Run As" Administrator.
....(snip)
I would advise you to create a password reset floppy if possible for the
Administrator account after setting a new password in case you have problems
later. This installation seems to be turning into a headache!

--
Allan
 
Re: Can't Install Installer Cleanup

The real headache is the broken app I need to run Installer Cleanup on. ;(


"Allan" wrote:

>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message
> news:9CE26E3C-AD0D-48C2-A23C-9197098C3319@microsoft.com...
> ....(snip)
> > So. I guess I'm going to have to create a password for the Administrator
> > account so I can specify one when I "Run As" Administrator.
> ....(snip)
> I would advise you to create a password reset floppy if possible for the
> Administrator account after setting a new password in case you have problems
> later. This installation seems to be turning into a headache!
>
> --
> Allan
>
>
 
Re: Can't Install Installer Cleanup

Two other options that I can think of:

1. How to Enable Windows Installer Logging in Windows XP:
http://support.microsoft.com/kb/314852

Run the file msicuu.msi after enabling WI logging as mentioned in the article above.

(or)

2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
http://support.microsoft.com/kb/939896


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:9CE26E3C-AD0D-48C2-A23C-9197098C3319@microsoft.com...
Ok, this was interesting.

When I ran it as Administrator, it gave me the error message, "The System
Administrator has set policies to prevent this installation".

So I searched the forums for this error message, and it looks like even the
Administrator account runs with "normal" privileges, and to "get"
Administrator privileges, you click the file, select "Run As", and then
specify to use the Administrator account.

So I did this. And got an error message along the lines of, "You can't run
this file in Safe Mode"!

So I rebooted, logged into my "normal user" account, clicked the file,
selected, "Run As", and specified the Administrator account. But it didn't
accept the password that had worked when I was the Administrator (a blank
space).

So. I guess I'm going to have to create a password for the Administrator
account so I can specify one when I "Run As" Administrator.

Ramesh, thanks for the continued help. It's appreciated.

Mike

"Ramesh, MS-MVP" wrote:

> Mike,
>
> Try logging on as built-in Administrator and instal WICU. This will rule out any NTFS permission problems.
>
> Actually, the script StartMSI.vbs extracts the contents of the file to a folder and runs the file "msicuu.msi". This installs the WICU to the "C:\Program Files\Windows Installer Clean Up" folder.
>
> Note: I saw the screenshot linked by you earlier.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:895EF656-7385-40CE-A63E-7FB6C0ED4620@microsoft.com...
> That's what I had hoped too, but, no joy. Nothing has ever appeared in
> C:\Program Files, nor has any shortcut ever appeared in the Start menu.
>
> I figured out how to "post" screenshots, and here's a link to the
> screenshots you requested earlier:
>
> http://img524.imageshack.us/img524/3268/sfap6.png
>
> Thanks,
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > >> Add/Remove Programs, Windows Installer Cleanup is listed.
> >
> > Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:
> >
> > C:\Program Files\Windows Installer Clean Up\
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
> > Willdo, as soon as I get home to run it again (How do I attach a screenshot
> > to a message in this forum?).
> >
> > One other thing I should mention is that when I go into Control Panel |
> > Add/Remove Programs, Windows Installer Cleanup is listed.
> >
> > When I click "Remove", I get the same error path - the "...network resource
> > that is unavailable", dialog box is displayed, and when I click "Browse", and
> > select the "msicuu.msi" file, and I get the "...is not a valid installation
> > package" message.
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > >> it gave me the "...network resource that is unavailable", message
> > >
> > > Can you post the complete error code/message? A screenshot would also help.
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> > > That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
> > >
> > > "Ramesh, MS-MVP" wrote:
> > >
> > > > Mike,
> > > >
> > > > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> > > >
> > > > --
> > > > Regards,
> > > >
> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > > Windows® Troubleshooting http://www.winhelponline.com
> > > > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
>
 
Re: Can't Install Installer Cleanup

Ramesh:

Thanks for the recommendation. I tried enabling Windows Installer logging as
specified in the KB, but was unsuccessful.

I've done some (not a lot of) registry editing before, added, deleted keys,
changed their values. But for some reason I'm not able to add the "Logging"
key quite the way specified in the KB entry. The value just never looks
right, and when I try re-running the install, I don't get any detailed logs
(although interestingly, I DO get a log - same as I've been getting all
along, even before I tried adding the "Logging" key. There doesn't appear to
be any useful info in it).

I've found an example of how to put the change into a file that you can
import into the registry. I'll give that a try (as soon as my daughter gets
off the computer).

I've Googled the "The System Administrator has set policies to prevent this
installation" message, and I got a hit indicating that viruses will set
policies preventing installation of any utilities that might try to remove
them. I did have a bad "infection" last July. I'm wondering if this might be
some remnant of that infection? I need to followup on that.

Thanks,
Mike


"Ramesh, MS-MVP" wrote:

> Two other options that I can think of:
>
> 1. How to Enable Windows Installer Logging in Windows XP:
> http://support.microsoft.com/kb/314852
>
> Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
>
> (or)
>
> 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> http://support.microsoft.com/kb/939896
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
 
Re: Can't Install Installer Cleanup

Ramesh:

Finally got logging to work.

Here's the log file: http://www.imageshack.us/?pickup=80115384851284.

There's a lot of info in there!

"Ramesh, MS-MVP" wrote:

> Two other options that I can think of:
>
> 1. How to Enable Windows Installer Logging in Windows XP:
> http://support.microsoft.com/kb/314852
>
> Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
>
> (or)
>
> 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> http://support.microsoft.com/kb/939896
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:9CE26E3C-AD0D-48C2-A23C-9197098C3319@microsoft.com...
> Ok, this was interesting.
>
> When I ran it as Administrator, it gave me the error message, "The System
> Administrator has set policies to prevent this installation".
>
> So I searched the forums for this error message, and it looks like even the
> Administrator account runs with "normal" privileges, and to "get"
> Administrator privileges, you click the file, select "Run As", and then
> specify to use the Administrator account.
>
> So I did this. And got an error message along the lines of, "You can't run
> this file in Safe Mode"!
>
> So I rebooted, logged into my "normal user" account, clicked the file,
> selected, "Run As", and specified the Administrator account. But it didn't
> accept the password that had worked when I was the Administrator (a blank
> space).
>
> So. I guess I'm going to have to create a password for the Administrator
> account so I can specify one when I "Run As" Administrator.
>
> Ramesh, thanks for the continued help. It's appreciated.
>
> Mike
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > Try logging on as built-in Administrator and instal WICU. This will rule out any NTFS permission problems.
> >
> > Actually, the script StartMSI.vbs extracts the contents of the file to a folder and runs the file "msicuu.msi". This installs the WICU to the "C:\Program Files\Windows Installer Clean Up" folder.
> >
> > Note: I saw the screenshot linked by you earlier.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:895EF656-7385-40CE-A63E-7FB6C0ED4620@microsoft.com...
> > That's what I had hoped too, but, no joy. Nothing has ever appeared in
> > C:\Program Files, nor has any shortcut ever appeared in the Start menu.
> >
> > I figured out how to "post" screenshots, and here's a link to the
> > screenshots you requested earlier:
> >
> > http://img524.imageshack.us/img524/3268/sfap6.png
> >
> > Thanks,
> > Mike
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > >> Add/Remove Programs, Windows Installer Cleanup is listed.
> > >
> > > Looks like running the StartMSI.vbs installed the utility correctly. See if the Windows Installer Cleanup utility's executable file "msicuu.exe" is present here:
> > >
> > > C:\Program Files\Windows Installer Clean Up\
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:8EA0B867-F7C8-4862-9E0F-9D8879AAB176@microsoft.com...
> > > Willdo, as soon as I get home to run it again (How do I attach a screenshot
> > > to a message in this forum?).
> > >
> > > One other thing I should mention is that when I go into Control Panel |
> > > Add/Remove Programs, Windows Installer Cleanup is listed.
> > >
> > > When I click "Remove", I get the same error path - the "...network resource
> > > that is unavailable", dialog box is displayed, and when I click "Browse", and
> > > select the "msicuu.msi" file, and I get the "...is not a valid installation
> > > package" message.
> > >
> > > "Ramesh, MS-MVP" wrote:
> > >
> > > > Mike,
> > > >
> > > > >> it gave me the "...network resource that is unavailable", message
> > > >
> > > > Can you post the complete error code/message? A screenshot would also help.
> > > >
> > > > --
> > > > Regards,
> > > >
> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > > Windows® Troubleshooting http://www.winhelponline.com
> > > > Winhelponline.com blog http://www.winhelponline.com/blog
> > > >
> > > >
> > > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:0E436E20-F32A-42CF-AB75-EB555424567D@microsoft.com...
> > > > That's what I did - used Winzip to unzip msicuu2.exe, then ran "StartMsi.vbs".
> > > >
> > > > "Ramesh, MS-MVP" wrote:
> > > >
> > > > > Mike,
> > > > >
> > > > > Try WinZip or 7-Zip to extract the contents of the .zip file. That should work.
> > > > >
> > > > > --
> > > > > Regards,
> > > > >
> > > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > > > Windows® Troubleshooting http://www.winhelponline.com
> > > > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> >
>
 

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