Can't Install Installer Cleanup

[Ramesh, MS-MVP]

Re: Can't Install Installer Cleanup

Will look into the log Mike. Meanwhile, if you can send the Process Monitor log (see my previous post) that would help as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:3AC8BB34-4B1D-49D3-BFEB-76A63FF0FF77@microsoft.com...
Ramesh:

Finally got logging to work.

Here's the log file: http://www.imageshack.us/?pickup=80115384851284.

There's a lot of info in there!

"Ramesh, MS-MVP" wrote:

> Two other options that I can think of:
>
> 1. How to Enable Windows Installer Logging in Windows XP:
> http://support.microsoft.com/kb/314852
>
> Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
>
> (or)
>
> 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> http://support.microsoft.com/kb/939896
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog

 

[Mike Hartsough]

Re: Can't Install Installer Cleanup

Ok, I think I got it with Process Monitor. Both logs are in this file:
http://www.imageshack.us/?pickup=80115468655592

Thanks!

"Ramesh, MS-MVP" wrote:

> Will look into the log Mike. Meanwhile, if you can send the Process Monitor log (see my previous post) that would help as well.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:3AC8BB34-4B1D-49D3-BFEB-76A63FF0FF77@microsoft.com...
> Ramesh:
>
> Finally got logging to work.
>
> Here's the log file: http://www.imageshack.us/?pickup=80115384851284.
>
> There's a lot of info in there!
>
> "Ramesh, MS-MVP" wrote:
>
> > Two other options that I can think of:
> >
> > 1. How to Enable Windows Installer Logging in Windows XP:
> > http://support.microsoft.com/kb/314852
> >
> > Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
> >
> > (or)
> >
> > 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> > http://support.microsoft.com/kb/939896
> >
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
>
>

 

[Ramesh, MS-MVP]

Re: Can't Install Installer Cleanup

Mike,

I'm getting the following error when downloading the logs:

"File upload seems to be abandoned by sender"

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message newsAC05496-2997-4099-919C-F4D06252CF47@microsoft.com...
Ok, I think I got it with Process Monitor. Both logs are in this file:
http://www.imageshack.us/?pickup=80115468655592

Thanks!

"Ramesh, MS-MVP" wrote:

> Will look into the log Mike. Meanwhile, if you can send the Process Monitor log (see my previous post) that would help as well.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:3AC8BB34-4B1D-49D3-BFEB-76A63FF0FF77@microsoft.com...
> Ramesh:
>
> Finally got logging to work.
>
> Here's the log file: http://www.imageshack.us/?pickup=80115384851284.
>
> There's a lot of info in there!
>
> "Ramesh, MS-MVP" wrote:
>
> > Two other options that I can think of:
> >
> > 1. How to Enable Windows Installer Logging in Windows XP:
> > http://support.microsoft.com/kb/314852
> >
> > Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
> >
> > (or)
> >
> > 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> > http://support.microsoft.com/kb/939896
> >
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
>
>

 

[Mike Hartsough]

Re: Can't Install Installer Cleanup

Ok, it looks like this has to be some sort of real-time transfer. Do you know
of another way I can get a zip file to you?

I've set up another exchange. Here's the URL.
http://www.imageshack.us/?pickup=80115806743541


"Ramesh, MS-MVP" wrote:

> Mike,
>
> I'm getting the following error when downloading the logs:
>
> "File upload seems to be abandoned by sender"
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message newsAC05496-2997-4099-919C-F4D06252CF47@microsoft.com...
> Ok, I think I got it with Process Monitor. Both logs are in this file:
> http://www.imageshack.us/?pickup=80115468655592
>
> Thanks!
>
> "Ramesh, MS-MVP" wrote:
>
> > Will look into the log Mike. Meanwhile, if you can send the Process Monitor log (see my previous post) that would help as well.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:3AC8BB34-4B1D-49D3-BFEB-76A63FF0FF77@microsoft.com...
> > Ramesh:
> >
> > Finally got logging to work.
> >
> > Here's the log file: http://www.imageshack.us/?pickup=80115384851284.
> >
> > There's a lot of info in there!
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Two other options that I can think of:
> > >
> > > 1. How to Enable Windows Installer Logging in Windows XP:
> > > http://support.microsoft.com/kb/314852
> > >
> > > Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
> > >
> > > (or)
> > >
> > > 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> > > http://support.microsoft.com/kb/939896
> > >
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
>

 

[Mike Hartsough]

Re: Can't Install Installer Cleanup

Ugh. That one timed out from my end.....

"Mike Hartsough" wrote:

> Ok, it looks like this has to be some sort of real-time transfer. Do you know
> of another way I can get a zip file to you?
>
> I've set up another exchange. Here's the URL.
> http://www.imageshack.us/?pickup=80115806743541
>
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > I'm getting the following error when downloading the logs:
> >
> > "File upload seems to be abandoned by sender"
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog
> >
> >
> > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message newsAC05496-2997-4099-919C-F4D06252CF47@microsoft.com...
> > Ok, I think I got it with Process Monitor. Both logs are in this file:
> > http://www.imageshack.us/?pickup=80115468655592
> >
> > Thanks!
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Will look into the log Mike. Meanwhile, if you can send the Process Monitor log (see my previous post) that would help as well.
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> > > "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:3AC8BB34-4B1D-49D3-BFEB-76A63FF0FF77@microsoft.com...
> > > Ramesh:
> > >
> > > Finally got logging to work.
> > >
> > > Here's the log file: http://www.imageshack.us/?pickup=80115384851284.
> > >
> > > There's a lot of info in there!
> > >
> > > "Ramesh, MS-MVP" wrote:
> > >
> > > > Two other options that I can think of:
> > > >
> > > > 1. How to Enable Windows Installer Logging in Windows XP:
> > > > http://support.microsoft.com/kb/314852
> > > >
> > > > Run the file msicuu.msi after enabling WI logging as mentioned in the article above.
> > > >
> > > > (or)
> > > >
> > > > 2. Run Process Monitor and log all the registry/file system/process activities when running the file msicuu.msi. Save the results to a .PML file and upload it to free web host. See section "How to generate the log file for the application" in this article:
> > > > http://support.microsoft.com/kb/939896
> > > >
> > > >
> > > > --
> > > > Regards,
> > > >
> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > > Windows® Troubleshooting http://www.winhelponline.com
> > > > Winhelponline.com blog http://www.winhelponline.com/blog
> > >
> > >
> >

 

[Ramesh, MS-MVP]

Re: Can't Install Installer Cleanup

Mike, Just ping me from here:
http://windowsxp.mvps.org/feedback.htm

I'll respond back.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com
Winhelponline.com blog http://www.winhelponline.com/blog


"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:F2B1306E-678B-44AC-AEAD-46DD5959415D@microsoft.com...
Ugh. That one timed out from my end.....

"Mike Hartsough" wrote:

> Ok, it looks like this has to be some sort of real-time transfer. Do you know
> of another way I can get a zip file to you?
>
> I've set up another exchange. Here's the URL.
> http://www.imageshack.us/?pickup=80115806743541
>
>
> "Ramesh, MS-MVP" wrote:
>
> > Mike,
> >
> > I'm getting the following error when downloading the logs:
> >
> > "File upload seems to be abandoned by sender"
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> > Winhelponline.com blog http://www.winhelponline.com/blog

 

[cyple]

Re: Can't Install Installer Cleanup


I had the same problem that you are having. I think it has to do with
the fact that the old version of Windows Installer CleanUp is stopping
the new version from installing.

So what I did was go to C:\Program Files\Windows Installer CleanUp\ and
ran the program from there and did a cleanup install of itself!

I then installed the new version and worked with no problem. It's
really ridiculous that the program that is supposed to "clean up" your
installations is the one causing the problem. Anyway, I hope it helps.

 

[Mike Hartsough]

Re: Can't Install Installer Cleanup

Ramesh:

Well, the problem got resolved.

My daughter invited a virus onto our PC that trashed the C drive. I had to
totally wipe the drive, and reinstall everything.

I had no problem installing WIC after this.

Thanks for all the help (I learned a lot that will hopefully help "next
time")!

Mike

"Ramesh, MS-MVP" wrote:

> Mike, Just ping me from here:
> http://windowsxp.mvps.org/feedback.htm
>
> I'll respond back.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:F2B1306E-678B-44AC-AEAD-46DD5959415D@microsoft.com...
> Ugh. That one timed out from my end.....
>
> "Mike Hartsough" wrote:
>
> > Ok, it looks like this has to be some sort of real-time transfer. Do you know
> > of another way I can get a zip file to you?
> >
> > I've set up another exchange. Here's the URL.
> > http://www.imageshack.us/?pickup=80115806743541
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > I'm getting the following error when downloading the logs:
> > >
> > > "File upload seems to be abandoned by sender"
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
>
>

 

[Ramesh, MS-MVP]

Re: Can't Install Installer Cleanup

Thanks for the update Mike.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

"Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:EF4C8BFD-218D-43D0-87C5-ED22633C822D@microsoft.com...
Ramesh:

Well, the problem got resolved.

My daughter invited a virus onto our PC that trashed the C drive. I had to
totally wipe the drive, and reinstall everything.

I had no problem installing WIC after this.

Thanks for all the help (I learned a lot that will hopefully help "next
time")!

Mike

"Ramesh, MS-MVP" wrote:

> Mike, Just ping me from here:
> http://windowsxp.mvps.org/feedback.htm
>
> I'll respond back.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
> Winhelponline.com blog http://www.winhelponline.com/blog
>
>
> "Mike Hartsough" <MikeHartsough@discussions.microsoft.com> wrote in message news:F2B1306E-678B-44AC-AEAD-46DD5959415D@microsoft.com...
> Ugh. That one timed out from my end.....
>
> "Mike Hartsough" wrote:
>
> > Ok, it looks like this has to be some sort of real-time transfer. Do you know
> > of another way I can get a zip file to you?
> >
> > I've set up another exchange. Here's the URL.
> > http://www.imageshack.us/?pickup=80115806743541
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> > > Mike,
> > >
> > > I'm getting the following error when downloading the logs:
> > >
> > > "File upload seems to be abandoned by sender"
> > >
> > > --
> > > Regards,
> > >
> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > > Windows® Troubleshooting http://www.winhelponline.com
> > > Winhelponline.com blog http://www.winhelponline.com/blog
>
>