Re: Explorer caused an invalid page fault...
OK. First, you know how to get to the Command Prompt Only prompt using the
Ctrl or F8 keys? Use either one, not both, and simply tap it about once per
second as the system boots up until a Startup Menu appears. If you can do
that, great. If you can't access the Startup Menu, you'll need a Windows
Emergency Boot Disk (aka Startup Floppy Disk.) If you don't have the Startup
floppy disk, go to another computer and download a disk creator from
http://bootdisk.com/bootdisk.htm. Choose the one that says Windows 98SE OEM
(I don't think we need the one with no RAM drive.) It's an EXE file that you
run to create the bootable floppy disk.
Once you have either gotten to the Startup Menu where you can choose Command
Prompt Only, or have obtained a Startup Disk, then let's see, first, what
you have already on your system. Run the following two commands. If you're
doing this from the floppy boot, then you need to first change to C:\ by
typing in C: (C + Colon) then <Enter>:
dir /s explorer.*
dir /s /ah explorer.*
Each command will take some time to complete. You'll immediately get a
two-line description of the Volume. and then as the results are found they
will be listed. But you want to watch the blinking cursor. When it is
finished searching out the files, you will get a "Total Files Listed" report
and then the cursor will once again be following C:\>. Report back here with
the specifics of the file(s) found. For instance, this is what I get with
the first command:
Volume in drive C is WIN98SE (which is the name of my C:\ partition.)
Volume Serial Number is D431-0200
(here's where the file is found and listed)
Directory of C:\WINDOWS
EXPLORER.EXE 180,224 04-23-99 10:22p
EXPLORER.SCF 80 04-23-99 10:22p
2 file(s) 180,304 bytes
(final report)
Total files listed:
2 file(s) 180,304 bytes
0 dir(s) 10,544.17 MB free
C:\>
I don't care about the first part (Volume), nor the final report. I just
want everything in between (the stuff between my parenthetical notes.) And
you don't have to make it look like I did (the way it looks on the screen),
just keep the lines separate. The second command is simply to see if there
are any Hidden copies.
I also want you do the following commands:
md c:\regback
copy c:\windows\sysbckup\rb*.cab c:\regback
cd regback
dir
Give me all the data presented for the RB files. Don't need the other info.
--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com
"Mary" <Mary@discussions.microsoft.com> wrote in message
news:826E95C8-2A23-48B7-9793-D5DE036D2850@microsoft.com...
> Sorry, selecting the winkey doesn't work. If you wish to use command
> prompts, I've done it before, a little rusty but I will follow your
> instructions. My CPU is about 4 or 5 years old.
> "Gary S. Terhune" wrote:
>
>> Only a Windows 98 CD will do, and it has to be the right version,
>> Original
>> or Second Edition. An XP disk is worthless for your needs, don't bother
>> with
>> it. But if getting a Win98 disc of the proper version is not possible for
>> you, then there are still other ways to accomplish the fix, whatever it
>> turns out to be. At the moment the goal is to inspect the system to see
>> if
>> there's anything to indicate any maliciousness at play here, which is one
>> of
>> the distinct possibilities, or if it's just a messed up file or what. We
>> need to inspect the file system to do that. We don't even know yet what
>> is
>> wrong, and until we do it's foolish to do more than speculate on possible
>> courses of action.
>>
>> Right now, I need to know if it's possible to do ANYTHING in Windows,
>> which
>> brings me to my previous question. Does WinKey-R bring up a Run box, or
>> is
>> your system old enough (and well-cared for enough) that your keyboard
>> doesn't have that WinKey? Because if we can't do what we need to do in
>> Windows, then it will have to be all Command Prompt stuff, which is more
>> complicated and scary, unless you're experienced in command-line
>> procedures,
>> in which case we could just skip straight to that. It's just a LOT more
>> time
>> consuming and will require a lot more back & forth discussion.
>>
>> --
>> Gary S. Terhune
>> MS-MVP Shell/User
>> http://grystmill.com
>>
>> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> news:4404CAD3-6FBA-460E-98EC-BC7100AA1381@microsoft.com...
>> >I can't locate my Win98 upgrade disk, but I do have Windows XP
>> >professional
>> > installation cd. I'll try and borrow one if needed.
>> > --
>> > Mary
>> >
>> >
>> > "Gary S. Terhune" wrote:
>> >
>> >> As Buffalo said, it's a key that is usually found between the Ctrl and
>> >> Alt
>> >> key, sometimes labeled 'Start", usually just has the "flying windows"
>> >> logo.
>> >>
>> >> Please, while I'll be in and out, today, take this one step at a time
>> >> with
>> >> me. I'm not coming up with wild guesses, I'm simply trying to find out
>> >> what's working and what isn't. If we run out of tricks while in
>> >> Windows
>> >> (or
>> >> Windows Safe Mode) then we have to use Command Prompt Only (DOS) mode
>> >> to
>> >> analyze and repair, and that can be trickier and more tedious.
>> >>
>> >> While I'm here, what do you have in the way of Windows 98 installation
>> >> media? A standard Microsoft Windows 98 CD, or is it a "Restore" CD or
>> >> what?
>> >>
>> >> --
>> >> Gary S. Terhune
>> >> MS-MVP Shell/User
>> >> http://grystmill.com
>> >>
>> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> news:9B72F85C-0CE1-43C6-8CB0-7D0D7F3FA402@microsoft.com...
>> >> > Hi Gary,
>> >> >
>> >> > Could you explain how to perform a WinKey-R?
>> >> > --
>> >> > Mary
>> >> >
>> >> >
>> >> > "Gary S. Terhune" wrote:
>> >> >
>> >> >> Can you use the WinKey? Specifically, WinKey-R.
>> >> >>
>> >> >> --
>> >> >> Gary S. Terhune
>> >> >> MS-MVP Shell/User
>> >> >> http://grystmill.com
>> >> >>
>> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> news:45F98DA8-E746-4EC1-ABE0-D484FC8A56A0@microsoft.com...
>> >> >> > In the normal startup, no icons or taskbar appear. I tried F3
>> >> >> > and
>> >> >> > there
>> >> >> > was
>> >> >> > no response. The screen is blank, only the background of clouds
>> >> >> > appear.
>> >> >> > --
>> >> >> > Mary
>> >> >> >
>> >> >> >
>> >> >> > "Gary S. Terhune" wrote:
>> >> >> >
>> >> >> >> In a normal startup, can you use F3 to open Find>Files &
>> >> >> >> Folders?
>> >> >> >> If
>> >> >> >> so,
>> >> >> >> do
>> >> >> >> a search for Explorer.exe. What do you find?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Gary S. Terhune
>> >> >> >> MS-MVP Shell/User
>> >> >> >> http://grystmill.com
>> >> >> >>
>> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> news:F16F1FCB-A87B-4043-B0BD-3FE23A9F221D@microsoft.com...
>> >> >> >> > No I not that Mary, I didn't delete any files. The program
>> >> >> >> > began
>> >> >> >> > when
>> >> >> >> > a
>> >> >> >> > debugging window pop up and I clicked to close it and from
>> >> >> >> > there
>> >> >> >> > it
>> >> >> >> > was
>> >> >> >> > downhill..
>> >> >> >> > --
>> >> >> >> > Mary
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "Gary S. Terhune" wrote:
>> >> >> >> >
>> >> >> >> >> Are you the same "Mary" who deleted those files and couldn't
>> >> >> >> >> get
>> >> >> >> >> back
>> >> >> >> >> in?
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Gary S. Terhune
>> >> >> >> >> MS-MVP Shell/User
>> >> >> >> >> http://grystmill.com
>> >> >> >> >>
>> >> >> >> >> "Mary" <Mary@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:9BC6713B-D2A4-45F7-80A5-C03B451834AF@microsoft.com...
>> >> >> >> >> > My icons do not load only the background screen in Win 98
>> >> >> >> >> > second
>> >> >> >> >> > edition.
>> >> >> >> >> > The error message reads:
>> >> >> >> >> > Explorer caused an invalid page fault in module
>> >> >> >> >> > explorer.exe
>> >> >> >> >> > at
>> >> >> >> >> > 0177:00401f31 registers: EAX=00000000 cs=0177 EIP=00401f3
>> >> >> >> >> > EFLGS=00010246
>> >> >> >> >> > EBX00000001 SS=017f ESP=0080feec EBP=0080fef4 ECX=c166a5c0
>> >> >> >> >> > DS=017f
>> >> >> >> >> > ESI=00000000 FS=1a2f
>> >> >> >> >> >
>> >> >> >> >> > No icons load when I boot into safe mode.
>> >> >> >> >> >
>> >> >> >> >> > Before I received the error I got a box saying something
>> >> >> >> >> > about
>> >> >> >> >> > a
>> >> >> >> >> > debuging,
>> >> >> >> >> > I
>> >> >> >> >> > click to close the box, I think the screen frooze. I did a
>> >> >> >> >> > ctr/alt/delete
>> >> >> >> >> > and selected to close "explorer" by mistake.
>> >> >> >> >> > --
>> >> >> >> >> > Mary
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>> 